Refund and Return Policy
You have 14 calendar days from the date of delivery to request an RMA# to return items for refund or exchange. Exclusions and terms apply. Please read carefully below for details.
If your item is defective or in need of warranty service or repair, contact the manufacturer directly for resolution. DO NOT send defective or warranty items back to us. If you need help contacting a manufacturer, please email us at joseph@credoarms.com.
To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging.
Several types of items are exempt from being returned.
Non-returnable items:
- Gift Cards or Gift Certificates
- Liquids (Fretboard Oil, Guitar Polish, etc.)
- Media (CDs, DVDs, Books, etc.)
- Personal Protective equipment (Ear Plugs, Ear Muffs, Masks, Glasses, etc.)
- Mouthpieces, Harmonicas, Jaw Harps, Whistles
- Any opened, modified, or previously installed parts (guitar parts, etc.)
- Any Other Opened Consumable Item (Woodwind Reeds, Picks, Strings, etc.)
To complete your return, please contact us to receive an RMA# at joseph@credoarms.com prior to shipping items back to us.
There are certain situations where only partial refunds are granted:
- Any item with obvious signs of use
- Any item that has been opened or has damaged packaging
- Any item that is not in its original condition or is damaged or missing parts for reasons not due to our error
- Any return request that is received more than 14 calendar days after delivery
- Restocking fees are determined on an individual basis depending on the specific circumstances at the sole discretion of Credo Guitar
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or if any restocking fees apply.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 business days. Refund processing times vary depending on your financial institution.
Late or missing refunds
If you haven’t received a refund with 5 business days, please contact us at joseph@credoarms.com.
Closeout & Used Items
Closeout items are sold as “all sales final” and no returns or refunds are offered unless there is an issue caused by Credo Guitar.
Our standard return policy applies to all used items, but used items must be returned in their original condition or a restocking fee will apply.
Exchanges
We only replace items if they are defective or damaged with the exact same item. Please email us at joseph@credoarms.com to request an RMA# prior to shipping items back for exchange.
Gifts
All refunds are credited to the original payment method. If a refund is required, it will be credited to the original payment method, regardless of who returns the item.
Exchanges for alternate gift items are evaluated on an individual basis. Please contact us at joseph@credoarms.com for gift exchange requests.
Shipping returns
To return your product, you must first email us at joseph@credoarms.com to request an RMA#.
Once you receive an RMA# from us, mail your item(s) to: Credo Arms Company LLC, 39250 AL Highway 75, Fyffe, AL 35971.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Credo Guitar is not responsible for items that are lost or damaged in transit during return. Package items appropriately to mitigate damage. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Ordering, Payments, and Cancellations
Payments are processed immediately upon placement of order, even for backordered items. The product page will state clearly if the item is on backorder.
If you need to amend an order, please contact us at joseph@credoarms.com. Orders can be amended prior to shipment.
Order Cancellations
Except for orders fulfilled by one of our wholesale distributors, an order placed with Credo Guitar may be cancelled prior to shipment of the order. Send all cancellation requests to joseph@credoarms.com.
If an order cannot be cancelled, then the customer must follow all rules and procedures applicable to returns. Please note that the return of the item(s) will be made at the customer’s expense.
In some cases Credo Guitar may have to cancel an order or part of an order. In such cases, Credo Guitar will provide a refund for cancelled items. Credo Guitar reserves the right to cancel any order at any time for any reason.
Shipping Times
Orders generally ship within 3 business days. All standard shipments are FOB our warehouse. For more information on shipping, please see our shipping policy page.
In-Store Pickup
In-Store pickup is available at our storefront at 39250 Highway 75, Fyffe, AL 35971. Customers will be contacted once an order is ready to schedule a timeslot for pickup. Timeslots are generally available anytime after 4:30PM Monday – Thursday and anytime 8AM – 7PM Friday and Saturday. We are usually closed on Sundays.
ID is required to be presented at pickup. Pickup items must be picked up by the person who placed the order.
Website Terms
Credo Guitar makes it a priority to provide accurate and up-to-date product information and specifications for items listed for sale on this website; however, errors and changes in circumstance do occur.
All information is provided “As-Is” without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. In no event shall Credo Guitar be liable for an special, indirect, punitive, or consequential damages resulting from any use or performance of or content errors or omissions in the information, even if notified in advance of the potential for such damages.
All users of the information agree that access to any use of the information is subject to these Terms and Conditions and all applicable laws, and such access and use is at the user’s own risk.
Credo Guitar reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
Credo Guitar is not responsible for website performance in any particular browser or in the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.
Legal Disputes
These Terms and Conditions shall be governed by the laws of the State of Alabama. By placing an online order with Credo Guitar, customer hereby:
- Submits to the exclusive jurisdiction of the federal or state courts located in or having jurisdiction over DeKalb County, Alabama, in any litigation, suit, action, or proceeding arising out of, or relating to, the customer’s order or these Terms and Conditions.
- Knowingly, voluntarily, and irrevocably consents to the personal jurisdiction and venue of said court
- Waives any right to dismiss or transfer it may have based on improper venue or forum nonconveniens to the conduct of any proceeding in said court.
By placing an order through this website, customer agrees to HOLD HARMLESS AND INDEMNIFY Credo Arms Company LLC, operating as Credo Guitar, for any and all costs, damages, or expenses (including reasonable attorney and other professional fees and disbursements) arising from any claim, cause of action, or legal dispute of any kind arising from or relating to the transaction or Credo Guitar’s enforcement of these Terms and Conditions.
Severability
If any provision of these Terms and Conditions shall to any extent be held invalid or unenforceable by a court of competent jurisdiction, then: (a) the remainder of the Terms and Conditions shall not be affected, and every remaining provision of the Terms and Conditions shall be valid and binding to the fullest extent permitted by law, and (b) a suitable and equitable provision shall be substituted for such invalid and unenforceable provision in order to carry out, so far as may be valid and enforceable, the intent and purpose of such invalid or unenforceable provision.